All of our trade professionals are required to go through a thorough background check which may include reputational, criminal, and identity verifications. Once your background check is complete your profile will be published to our customer base. We hold the option to update our background checks on an annual basis to ensure our site remains a safe and reliable resource for our community. Once you are active the only requirement is that your average rating stay above our golden standard. What is the golden standard? Trade professionals are required to maintain an overall average rating of 4 out of 5 stars to keep their account active. The average rating is based on how customers rate you on the following categories:
- Being on time for their appointment with customers
- How close their final price was to the initial quote
- The quality of work completed
- How well the follow up was with the customer
- How likely the customer is to refer you to a friend or family member
Should your rating drop below our golden standard you will be notified by our support team with further information.